Carolinas Fertility Institute is always looking for committed employees who share our passion for providing the highest level of personalized care possible. Although many fertility centers claim to focus on patients, CFI physicians and staff take it to a new level. CFI demonstrates this commitment to personalized care by:

  • Giving personal cell phone numbers and email addresses of physicians and staff
  • Allowing patients natural cycles to dictate schedules
  • Performing specialized and sometimes unique surgical procedures
  • Affiliate agreements with practices in Roanoke, VA, Asheville, NC, and Charleston, WV, to permit patients to receive monitoring and lab visits close to their homes

If you are an experienced provider who shares our passion for personalized care, please email your resume to carolinasfertilityhr@gmail.com.

Job Openings

Clinical Embryologist

ABOUT US

Carolinas Fertility Institute, P.A. is passionate about fertility. We have the opportunity to positively impact lives every day! From the moment a patient takes the first step, we care. We also care that our employees’ lives are positively impacted through excellent compensation, benefits, transparency, and communication. Join us and make a difference!

Carolinas Fertility Institute is seeking a Patient Service Representative. This is a very busy office and requires someone with passion for customer/patient care. Candidate must complete and score proficient or higher on skills assessment to be considered for the position.

REPORTS TO

 Lab Director

POSITION SUMMARY

Reports to IVF Laboratory Supervisor and is responsible for the daily operation of the IVF Lab.  Responsibilities include monitoring quality control standards and procedures, reporting equipment malfunctions, and keeping current with new technologies and procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.

  • Process all andrology related procedures including complete semen analysis, IUI, TDIUI, and sperm freezing
  • Conduct routine maintenance of the Andrology lab, ordering supplies, QC, QA, record keeping, providing stats, and training new personnel
  • Perform IVF procedures including sperm processing, oocyte retrievals, oocyte handling, embryo assessment and handling, freezing, and thawing of oocytes and embryos
  • Performs intracytoplasmic sperm injection and assisted hatching
  • Conducting regular assessments of health and development of embryos.
  • Maintaining records and samples to ensure testing and laboratory work remains consistent.
  • Participate in proficiency testing
  • Aid in maintaining CAP and CLIA certifications
  • Responsible for the routine maintenance of the IVF Lab, QC, Quality Assurance program of the labs, and record keeping
  • Database management, data entry, etc.
  • Provide weekend and holiday coverage as assigned
  • Order supplies
  • Chart filing and scanning into IVF Laboratory’s EMR
  • Tasking and distribution of reports
  • Perform other duties necessary in the support of Laboratory activities as needed.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor or Master of Science Degree in Biological, Chemical, Physical, Medica Technology, or Reproductive Science from an accredited institution.

COMPETENCIES

Must have excellent verbal and written skills.  Must be able to communicate providing verbal feedback in a professional manner.  Must be able to follow and understand instructions.  Must have strong interpersonal skills and be adaptable and flexible in dealing with a variety of people.  Must be able to do math calculations and input data into a computer.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disability Act (ADA), as amended, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position when such an accommodation does not create an undue hardship for the organization.

Billing Specialist

ABOUT US

Carolinas Fertility Institute, P.A. is passionate about fertility. We have the opportunity to positively impact lives every day! From the moment a patient takes the first step, we care. We also care that our employees’ lives are positively impacted through excellent compensation, benefits, transparency, and communication. Join us and make a difference!

Carolinas Fertility Institute is seeking a Patient Service Representative. This is a very busy office and requires someone with passion for customer/patient care. Candidate must complete and score proficient or higher on skills assessment to be considered for the position.

PRIMARY DUTIES AND RESPONSIBILITIES

Primarily responsible for detailed and specialized charge entry. Back up other billing team members as needed.

ESSENTIAL JOB DUTIES MAY INCLUDE:

  • Specialized Charge entry
  • Contacting patient insurers from policy information provided on new patients. Employee works as part of clinical care team to promptly contact insurers once it is known that a patient’s treatment plan requires a procedure requiring pre-authorization
  • Learning various insurers and contact information
  • Contacting insurers by phone or online to obtain prior authorizations when needed
  • Documenting prior authorization information, numbers, dates in the electronic medical record clearly and completely when needed
  • Scan new patient medical records and Insurance Authorizations into EHR (avg 6-10/day)
  • Notifying other CFI employees and/or patient as required when prior authorization is obtained when needed
  • Working denied claims in a timely manner to ensure that denied claims are paid within 30 days of denial.
  • Provide corrected information if policy numbers, dates, diagnosis codes or other information is missing or incorrect.

– May require contacting patients for corrected information

  • Sending corrected information to claims re-processing department at various insurers and documenting that such steps were taken in accordance with CFI policies.
  • Charge entry
  • Responsible for compliance with all HIPAA regulations presented in training provided by CFI.
  • Write up refunds
  • Work on collection balances related to insurance denials

ADDITIONAL JOB DUTIES

  • Handle incoming patient calls about billing questions professionally and compassionately, providing accurate information on CFI policies.
  • Become proficient in the use of IMS and Baby Sentry software, the organization’s information systems
  • Appropriate handling of sensitive patient information compliant with applicable governing regulations in regards to such information.

POSITION REQUIREMENTS:

· High school diploma or equivalent

· Previous experience of at least one year of charge entry in a medical office environment with large cash    payments. OB/GYN office experience preferred.

  • Ability to work independently with minimal supervision on a daily basis
  • Attention to detail and high level of accuracy required for account related work.
  • Ability to remain calm and professional when dealing with patients who may be upset about financial issues

WORK REMOTELY

  • No

JOB TYPE

 Full-time

SALARY

$18.00 – $19.00 per hour

BENEFITS

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off

SCHEDULE

  • 8 hour shift
  • Monday to Friday

EXPERIENCE

  • medical office with large cash amounts: 3 years (Required)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disability Act (ADA), as amended, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position when such an accommodation does not create an undue hardship for the organization.

Patient Service Representative

ABOUT US

Carolinas Fertility Institute, P.A. is passionate about fertility. We have the opportunity to positively impact lives every day! From the moment a patient takes the first step, we care. We also care that our employees’ lives are positively impacted through excellent compensation, benefits, transparency, and communication. Join us and make a difference!

Carolinas Fertility Institute is seeking a Patient Service Representative. This is a very busy office and requires someone with passion for customer/patient care. Candidate must complete and score proficient or higher on skills assessment to be considered for the position.

THE PATIENT SERVICE REPRESENTATIVE WILL:

Check In Patients:

  • Greet Patients in Courteous Manner
  • Update Demographics – Hand patient the face sheet to look over
  • Take Patient Pictures and attach it to the patient’s chart in EHR
  • Copy Insurance Card / Scan into EHR
  • Enter/Update Insurance Information into EHR
  • Have Patient Sign HIPAA, Financial Consents, ABN’s
  • Take Patient Payments
  • Answer Incoming Calls

Make Fee Tickets:

  • Circle The Dr. Name / Location
  • Print Labels
  • Make Appt. Notes on Labels

Make Face Sheets:

  • Highlight Patient Name, Address, Phone Number, Email and Insurance Information
  • Note If Picture Is Needed In EHR
  • Note Any Balance Or Money Due

Call Patients to Confirm Appointment:

  • Confirm Date, Time and Location
  • Covid Screen – Inform Patient Of Visitor Restrictions
  • Notify Patient Of Any Balance Due At Time of Appt

Record Releases – Print and Fax to Referring Dr.’s and Scan Consent into EHR

Keep Lobby Organized and Clean

Back Up For Check Out

WORK REMOTELY

  • No

JOB TYPE

Full-time

SALARY

$17.00 – $19.00 per hour

BENEFITS

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off

HEALTHCARE SETTING

  • Clinic

SCHEDULE

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Rotating weekends

EDUCATION

  • Associate (desired)

EXPERIENCE

  • Medical Office: 2 years (Required)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disability Act (ADA), as amended, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position when such an accommodation does not create an undue hardship for the organization.